Frequently Asked Questions

Posttely supports a wide range of social media platforms including Facebook, Instagram (including Stories and Reels), Twitter/X, LinkedIn, Pinterest, YouTube, Reddit, Mastodon, Tumblr, Google Business Profile, and more. You can connect and manage multiple accounts from each platform all in one place.

Yes! Posttely offers a 30-day free trial so you can explore all features and see how it can transform your social media management. During the trial period, you'll have access to all premium features, allowing you to fully experience the platform before making a commitment.

Posttely's AI Assistant helps you create content 20X faster by generating engaging captions, suggesting hashtags, creating post ideas, and even helping with content optimization. Simply provide a topic or idea, and the AI will generate multiple variations of content tailored for different social media platforms, saving you hours of work.

Absolutely! Posttely allows you to schedule posts across multiple social networks at the same time. You can select which platforms to publish to, customize the content for each platform (including images, captions, and hashtags), and schedule them all with a single click. You can also use bulk scheduling to upload and schedule multiple posts at once.

Posttely provides comprehensive analytics and reporting tools to track your social media performance. You can monitor key metrics including engagement rates, reach, impressions, follower growth, best posting times, top-performing content, and more. The platform also offers detailed reports that you can export and share with your team or clients. Advanced analytics help you identify trends, understand your audience better, and make data-driven decisions to optimize your social media strategy.

Yes! Posttely offers workspace and team management features perfect for agencies and businesses managing multiple clients. You can create separate workspaces for different clients or projects, assign team members with specific roles and permissions, and easily switch between workspaces. Each workspace maintains its own social media accounts, content library, analytics, and team members, keeping everything organized and secure.

The Content Library is your centralized media storage where you can upload, organize, and manage all your images, videos, and other media files. You can create folders, tag media for easy searching, and quickly access your assets when creating posts. The library integrates seamlessly with the post creator, allowing you to drag and drop media directly into your scheduled posts.

Yes! Posttely offers a browser extension that allows you to quickly save content from the web directly to your Posttely account. When browsing social media or websites, you can use the extension to capture images, videos, or links and add them to your content library or create posts instantly without leaving the page you're viewing.

Absolutely! Posttely understands that each social media platform has its own best practices and requirements. When scheduling to multiple platforms, you can customize the caption, hashtags, images, and other elements for each platform individually. This ensures your content is optimized for each network's audience and format requirements.

Security is a top priority at Posttely. We employ industry-standard encryption protocols (SSL/TLS) to protect your data in transit, use secure servers with regular security audits, and follow best practices for data storage and access control. Your social media account credentials are encrypted and stored securely. We never share your data with third parties without your explicit consent, and you can revoke access to your social media accounts at any time.

Posttely accepts major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal for your convenience. All payments are processed securely through our payment partners, and we support multiple currencies for international customers.

Yes, you can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to all features during that time. After cancellation, you won't be charged for the next billing cycle. Please refer to our refund policy for details on refund eligibility.

We offer comprehensive support to help you get the most out of Posttely. You can reach our dedicated support team through email, live chat (available in your dashboard), or by visiting our Help Center which contains detailed guides, tutorials, and documentation. We also provide video tutorials and webinars to help you master all features. Our support team typically responds within 24 hours, and premium plan subscribers receive priority support.

Yes! Posttely includes robust team collaboration features. You can invite team members to your workspace, assign different roles and permissions (admin, editor, viewer), collaborate on content creation with comments and approvals, share content libraries, and manage team access. This makes it perfect for agencies, marketing teams, and businesses that need multiple people working on social media management.